I agree with the poor reviews. We ordered an oven from El Corte because we thought they would be reliable. First they delivered the wrong oven and it took three weeks to receive the one we ordered. We had to email and send online chat messages (waiting for hours) every day otherwise we would never have received the oven we ordered. But it arrived with no accessories - no glass top, no handle, no grill etc. Six weeks on and we are still sending two emails a week but have lost hope that we will ever receive the missing accessories.