elcorteingles

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Very bad customer service experience

Very bad customer service experience! I bought a ceiling fan there on 20.06, which was not quite cheap (EUR 199) and had an electrician install it the same day. After trying to figure out for 3 hours why the wings are not moving because the light was working, we came to the realisation that the ceiling fan was not working correctly so I returned it today. Upon returning it and explaining that now I still have to carry the costs for the installation the guy who was working there, who also sold it to me the day before was neither caring, nor professional in any kind of way. If he would have shown any interest in the situation I would have happily replaced it with a new one instead of asking for a refund.

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Date of experience: Jun 21, 2024