El Cortes Ingles, Alicante: I wanted to exchange Sony headphones, which I had briefly worn, for a different model because they were pressing on my ear. I was even prepared to pay the difference. They refused. Exchanges only if they're defect?! I wasn't even allowed to try them out when I bought them. Buying a pig in a poke is allowed, but exchanging them is not. They're flouting EU law.
