**I am editing the review that I posted 6 days ago, providing The Economist Customer service with a one-star review. I am now updating my review to five stars. Since the issues described below in my original review, I was contacted by a supervisor who thoroughly reviewed what I experienced, and who did an excellent job correcting their mistakes. I am now very pleased with the customer service I experienced.Original Review:_________ I ordered a print edition of The Economist in December. One month later, I'd received no print edition. Over the course of a long, unhelpful email exchange, the issue was never resolved. Customer service kept "confirming" that I had a digital subscription. I attempted to explain that I never ordered a digital subscription, but they never seemed to understand. I asked that my issue be accelerated to a manger, but it never was. I finally called The Economist, and the in-person customer service was equally unhelpful. I decided to cancel my subscription, then log-back in online and reorder a print edition (hopefully this won't re-generate the same issue). I'm completely baffled by my experience. Perhaps The Economist hires an outside customer service line of business? Whatever the case, it was a disappointing to experience. There's a dramatic chasm between The Economist's journalism, and it's customer service.
