economist

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Issues from the start

Issues from the start For some reason I could not activate my subscription. I emailed Customer Service and after a few emails it finally worked....for about a month. When I tried to access the app, it asked me to purchase the issues although I had a subscription. Customer Service then told me my subscription was not activated. Another few email later, they finally agreed on doing it on their end as it was not working at all on mine and send me login in details. I put them in and it kept saying "error occured" and not access granted, again.I have asked to refund the money for the digital subscription and of course cancelled any future subscriptions. Worst digital customer experience I had in a long time. Never again!

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Date of experience: Jul 30, 2018