The Economist was founded in 1843, and I don't think they've updated their customer service processes since then. Compared to other publications, it is really awful. Almost nothing can be done on line. You are instead instructed to email them. But that is a dead letter box. No acknowledgement of your email, no response, and no action taken on request. They have a really fine publication, and I guess that makes them think they can charge a very high price and provide substandard service. Unfortunately, I think they are right. As dissatisfied as I am with price and service, I still like to have this paper in my hand once a week. But still, Economist, really?
