I have subscribed to the Economist for some time but tried to cancel my subscription today. What a disgraceful procedure to put in place by the Economist! No matter which option you choose as your reason for wanting to leave, it then gives a popup message saying 'Let's have a chat'. You are expected to then telephone them to discuss it. Eventually I used the Live Chat option and despite telling the person on the other end that I just wan to cancel, he kept trying to upsell me with half price offers and asking me to explain my reason for wanting to leave. I kept saying 'Just cancel my subscription', he kept trying to prevent that. Eventually, after providing all of my personal details, he agreed to cancel.I now see that despite numerous postings on this forum describing this awful procedure to try to leave, the Economist replies to them all by saying 'We're sorry to hear about your difficulties' etc. but does absolutely nothing about changing the process. I expected better of the Economist, it is shameful. I will never renew my subscription and I will tell many people not to subscribe, I could never recommend a publication that treats its customers in this way. But I bet they do nothing about it!
