It was a painful experience to cancel my subscription. The only available options are through live chat or phone call. My cancellation experience through live chat was awful. After my saying no thanks about 6-7 times, the agent was still very pushy and annoying. When I asked him to put me through his manager or someone who can process my cancellation request, he asked me to “be cool!”. They should have treated customers with more respect. I didn’t expect to get such horrible service from The Economist. It was not a good idea to make it very difficult for customers to end their subscription. I wanted to temporarily cancel my subscription and was planning to subscribe again later but this poor business practice told me not to. I will not subscribe again and will not suggest my friends to subscribe with The Economist.
