Excellent journalism with the Economist magazine, but their customer service is rotten to the core.Instead of sharing a subscription with a friend, I recently tried to purchase my own subscription, but was unable to do so due to woeful customer service from their subscription team.After lodging a complaint, I was offered an attractive 12 month print and digital subscription.I accepted this offer by email— but I’ve been unable to proceed further because of completely incompetent service; and failure by The Economist to reply to my communications .And a further “cut and paste” type apology is meaningless. And insulting. Not to mention time wasting. I simply wanted to implement the print and digital offer, on the terms agreed in writing.
