despite the steady flow of (pretty much the same) complaints, the company that operates The Economist's subscription service persists in obstinately operating the same dreadful service. I looked to renew (we really miss the magazine), shuddered and turned away - again. When will they actually do something to improve the offering that will give us the confidence to sign up again?Thanking the Economist for its reply. But the Livechat is part of the problem. My wife (subscription holder) attempted several times to cancel our subscription using the livechat, only for you to repeatedly ignore our instruction. I now have the transcript (after serving a a SAR on you) which shows you failed to accept the instruction to cancel, despite it being clearly received on multiple occasions. And that is the at the heart of the problem, if we renew our subscription, we will again be unable to cancel without obtaining your agreement - which is completely unacceptable.
