The articles are of good quality, but after nearly a year of not having time to read, I decided to cancel. You can't cancel online. I clicked cancel, it asks me why, and then it gives me options to talk to a real person. From that point, what I thought was a well-respected media company felt like a shady business because in the 21st century, there is no legitimate reason to have to talk to a live person to cancel a digital subscription. The webpage said live chat is fastest and provided phone numbers but warned of high call volume. So I clicked on live chat. I have no way of confirming but the agent seemed to be juggling multiple chats with different customers because it takes 2-4 min between every response. The agent made multiple attempts to sell me something else or make me a different deal in lieu of following my direction to cancel. After 21 minutes, the agent finally canceled my subscription and ended the chat abruptly (the one interchange that didn't take them 2+ minutes to react!), which closed the chat dialogue box, meaning I can't save what was said. Fortunately, a confirmation email did arrive a few minutes later (albeit with an offer for 50% off for a year if I change my mind about canceling). If I can come and go as I please at the click of a mouse, I might re-subscribe when I have more time to read down the road. But now, knowing what a time-consuming, disrespectful process it is to cancel, I probably won't return. In fact, I wish I checked this site for reviews first before subscribing -- I now see other reviewers with a similarly bad experience.
