Update 2: Nice to know that, despite an email asking for a reference number, zero action. They’ve not even bothered to get back to my bank when I raised an issue. For a company that purports to be trustworthy in their reporting, this is pretty laughable. Update: I’ve been told 1. They didn’t get the cancellation 2. They didn’t get my resends 3. They got them and can’t say when it will be done 4. They’ve not got them 5. They need a screenshot. All within a week. Been made to prove cancellation of subscription after having two months debit in error. I forwarded the relevant subscription cancellation emails and customer service denied they ever even received these copies until I read out the dates and times they were sent. Apparently it has gone to the "supervisory team" who take "3-5 days" to respond. And don't bother. All the chat and phone operators can say is "they will get back to you". Not their fault I know they are told to say that. The Economist is being let down by an appalling Customer (Dis)Service.
