The Economist really has some quality content, but they can't seem to get their stuff together in customer service. I have moved from a major EU city to an even more major EU capital city and The Economist can't seem to deliver my paper issue on time. First my paper got airdelivered from Berlin (I do not live in Germany), so it always arrived 5 days late. When they finally managed to switch to hand delivery after complaining 3 times to their own customer service and once on this website, I have received a copy 2 out of 6 weeks. The rest of the times I have not received anythingTo make matter worse, I have been in touch weekly now with the customer service chat and every single week I have to explain the exact same things again, answering the exact samen questions and receive the exact same niceties and apologies. I have seen chatbots from 2005 as more usefull and less predictable than The Economist's customer service employees. It is absolutely horrible service.
