Upadte 19.01.24I have updated my review to three stars as The Economist have taken my complaint seriously, refunded the full amount owed and I have now subscribed having received good customer service.UPDATE 15.01.24Today I received an email from Economist support, “reaching out to me”. The email title:Case No. : 01660670 Angry CustomerIt then went on to explain that Apple Pay is third party software etc.The Economist do you really think I left you a 1 star review because I’m too incompetent to cancel my Apple Pay?The Economist your customer service is arrogant and awful. You don’t listen to your customers, you have let down your employees and caused irreparable damage to a respected brand. That is why long term loyal subscribers are taking time out of their day to leave one star reviews on Trustpiolt!SHAME ON YOU THE ECONOMIST —-:——The people are right. Shame on you The Economist. 1.3 /5 The Economist took £7.90 out of my account every month and I could not access my account online.None of my email requests to cancel my subscription have been answered.I have finally cancelled my account after a 47 minute call, after being told that they don’t recognize the bank account they are taking money from / I don’t have an account!I refused to hang up until they cancelled my direct debit. It was a terrible experience that took shear determination to free myself from a direct debt that I received no subscription. Then to add pain to their utter incompetence I have received numerous customer satisfaction surveys!Taking my money and not providing a service is illegal! I have read The Economist for half my life and I will never give this disgraceful company another penny.
