I had a subscription for 1 year. The journalism is generally good, including the writing and some of the podcasts, though keeping to fewer articles of higher quality would be better. Often the same stories are rehashed in several formats. The app and website are fine, but could definitely be better. They’re slow, poorly organised, and difficult to navigate. Finding a story on the app that you’ve seen elsewhere (e.g. social media) is difficult, the search is poor.However the cancellation process is heinous. They give every indication of allowing cancellations through the website, taking you through a journey of feedback and offers, before telling you to get in touch with live chat or phone. This is a well known dark pattern used to aid retention, but in 2024 it’s completely transparent and absolutely deplorable. Any company employing these tactics cannot be trusted at all.
