I had a very frustrating experience with The Economist's subscription service. Canceling my subscription turned out to be unnecessarily difficult and time-consuming. Despite following the steps to cancel, the chat assistant instead enrolled me in a different subscription that I never requested.This feels incredibly disingenuous and predatory. Instead of respecting my decision to cancel, they used the process as an opportunity to push unwanted services. It’s a shady tactic that undermines trust and makes me question the integrity of their business practices.For a company of The Economist's reputation, I expected better. Making cancellations straightforward and transparent should be a basic standard—not an uphill battle designed to retain customers at all costs. I won't be recommending their service to anyone.
