EU buyers beware! eBay has a 30-day window for warranties and complaints that ignore EU´s universal 2 year right to complain.After the 30 days, pro sellers know you can´t actually reach them, because their phone numbers/business addresses are typically hidden ("for safety"). And customer service won´t help you after that point.And that´s illegal: You cannot leave your customers worse off than the 2 year EU-backed warranty.Check out this transcript from customer service today, if you don´t believe me:"Thank you for reaching us regarding this. Upon checking here We will need you to message the seller again Emerald as the seller did not noticed the notification as we cannot step in on this case as this was passed our return window policy.Dharen KhitzPleas do extend your patience on trying to contact your sellerDharen KhitzI think that is pretty wild. In the EU you have 2 years to complain if a product is faulty. With this 30 day window - if a product is faulty after that time - eBay is ignoring the buy laws of a lot of countries - not just in the EU.I understand Emerald however ebay have its return policy and cannot be breached. Please do consider to return your items within the return window to be covered by ebay money back guaranteeDharen Khitzbut eBay can´t offer conditions that are worse than the law in the country they operate - I am sure you are well aware of that.You are asking me to write a seller that knows full well that they can just ignore my email because they are protected by eBay after 30 days!I hope you understand that we do not protect the seller after 30 days as they are on their own and the agreement will be with the both of you and we won't intervene as there is no option for us to step in.Dharen Khitzindirectly eBay protects the seller by having this 30 day cut off window.If you were the seller Emerald. Would you still accept the return after 30 days. For me personally no because I cannot say if they have used the item multiple times.Dharen KhitzI think this needs to go up on Trustpilot.com so especially people in the EU can see that eBay are breaching local law.ebay policy won't be here if it was not approved by the law EmeraldDharen KhitzI disagree. The 30 day cutoff prevents buyers from reaching sellers in a meaningful way. Ebay prevents buyers from reaching sellers outside of Ebay and the access to complain under EU law is clearly removed.That way buyers are worse off than the law, and that isn´t legal.I´m copy / pasting this on Trustpilot tonight thank you for your time.I totally understand you on this Emerald however the is no breaching of local law. Does stores have policy? they do. Even commercial restaurants, hardware, medical stores and hospitals. They have their own policy.Dharen KhitzAnd I believe that I have provided you the informations needed today. Please do have a goodnight a take careDharen Khitz"
