I purchased a small batter charger on eBay in April. When I plugged it in, luckily I remained in the room but the charger started to melt and burn. I narrowly avoided a house fire.Reported to seller and eBay. eBay removed the product listing but told me to contact seller. Seller said he couldn't refund because the item had been removed.Emailed eBay again after getting nowhere with seller and they told me that I was outside the period in which they could act. I told them I had raised the issue within time. Every time I asked where my refund was, eBay hid behind the erroneous, and provably so, excuse that I was outside the period in which to raise a complaint. The only thing you can give eBay credit for is that they consistently used this excuse even though I told them every time that there was an email trail showing my first contact on this issue soon after purchase.It is clear that eBay have a policy of trying their utmost to avoid investigating and pursuing a return. In this case the seller sold a highly dangerous item. The seller also refused to refund. I have a full email trail I have saved off. This IS NOT accidental but a clear policy by eBay. It is illegal and dishonest. I have spread the word and will be avoiding eBay completely. eBay encourage and normalize dishonest behaviour, eBay don't make their full tax contribution to the UK, they should not be allowed to trade on our "digital high street" !THIS IS FRAUD !
