My son has contacted this company several times because they have placed a ban on his Xbox. When asked, they cannot give a reason for the ban, and we found out the other day that his old Xbox has also got a ban on it, which has been in the box for the last 8 months.They should not be doing things like this without giving a valid reason or at least a warning.If I could give zero stars I would, reading the existing reviews this practice is not an isolated case.