I would give Electronic Arts a zero if I could. Not only do they not help solve the issue, they also have 'no way' of refunding the money you've spent. The customer service was good, the people were nice - but the process is terrible. For the love of all that is good, do not link your Steam accounts to EA or Origin, as you'll lose all progress and purchases from your accounts. And then they'll tell you to unlink it - which... guess what? Loses all progress and purchases. They have zero remorse for their customer-base and they are really just here for a quick buck, even if that means scamming you out of all of your purchases. Don't use them.
