EA Games.. EA Support.. What comes to mind when you see or hear these names? Worthless..Useless..Does not care about their customers. Basically, any negative word comes to mind, right? EA is like any other typical large corporation. They promise you the world, the best experience, they're the best, etc. Once you buy into their product they have your money, now you are useless to them. They outsource their support groups that have no idea what is going on. They are provided scripts in order to respond to your support needs. 9.5 out of 10 times their response has nothing to do with your initial question. Mostly because these outsourced analysts EA hires barely know the English language. I submitted 3 support cases needing help with my account on a game purchased online. All 3 responses had nothing to do with what I needed done. Overall, my case was not resolved as expected. Now I am left in the dark with my issue and cannot enjoy the gaming experience that EA games wants us (the customer) to have. EA's social analyst at corp office (who is most likely American) will see these reviews but won't be much they can do other than 1 thing. The 1 thing that most companies like EA should do when it comes to help and support and that is the word CARE. EA does not care. They outsource to save money. When you outsource, you get what you pay for and that is zero progress. EA..wake up and read the reviews out there. Your customers HATE you! Its not time to think..its time to replace some of your high ups in the company. Until then you are nothing else but complete garbage! I will look up every review site there is for EA and paste this review. Why? Because what I am saying is the truth. You don't even deserve 1 star.
