The customer support is a Joke. I got hacked and lost all my players, ea say they Will help me, took 10 days for a answer, the support then didnt solve my case but instead only reset my password. I sent in my case agian , after 5 days more team of the year was almost Done, so i asked a friend if i can borrow some coins , he have it to me (player auction) and then now ea say they wont do a thing about my players. Also i waited 15 + days for this . Worst customer support i ever had.