I opened 8 tickets and my problem is still not fixed as I'm simply stuck in a loop of incompetent persons that have no idea what I'm talking about and give me answers that I haven't asked for while not answering my questions, this takes a lot of skills to do that.I'm horrified to see a 1.1 rating with more than 4000 reviews, it clearly shows EA does not care at all about its customer service, very sad, EA is done for me, I uninstall everything and I'll stick to Steam/Ubisoft...