EA customer service is non existent. My son purchased a DLC pack without realising his laptop didn't have sufficient RAM to run it. He politely asked for a refund and sent screenshots of the EA error message, but was made to jump through hoops by some off-shore call centre who just kept closing his case and never resolved it. They basically steal money from children- disgusting company. I've now stripped all EA products off his laptop and have blocked him from purchasing any more of their trash.
