Unhelpful customer service.I am within my rights to ask for a refund for the packs I bought worth £100.00 for Sims 4 as I am not satisfied with the play and I hit dead ends left right and centre with the customer service team. They are so blunt and unhelpful, its crazy how they are such a big company and they have no idea how to speak to their paying customers or help with anything, just straight up 'cant do that, thats the rules'.
