Utterly useless and disappointing franchise. I've given EA so much money over the years through Sims 3 and mainly Sims 4, only to be left with a buggy, under-fulfilling, unsatisfying game that continually crashes and glitches constantly. I've put in so many hours only for it to continually crash and then I lose all progress. I tried to reach out to them recently requesting a refund from a newly bought expansion pack as I don't deem their price point worth what I got, their website is atrocious and their online chat system didn't work, it had a loading screen saying the wait time to chat to someone was 3 minutes, that loading screen literally lasted over 12 hours. I left my computer running. Then I get an email stating my case is resolved and how would I like to review their service. An absolute joke it's laughable. I've wasted so much time and money on their platform and it is honestly not worth a second more. I regret all that time and money spent as it is wasted to a company who is nothing more than a cash grab.
