This is the worst and most incompetent customer service i have ever come across. I was waiting on a chat for 50 minutes in total.It took 30for me to decide I didn’t want to bother with my original request and i just wanted a refund as I haven’t ever been able to access the game i just bought. I then waited 10 minutes for just 1 message. Only for it to then take another 10 minutes for the person on the chat to take my details just to send me a form to request my refund. I have always had issues with EA and every time i have to go through the same 2 hour process, half of which is taken up by just going round in circles on the website just to find the chat function. Fortunately now i have learnt my lesson and after I’ve received my refund i will never be buying from this company again!
