SIMS 4. After an update on the app my games are inaccessible. The error codes are useless as is the "help" provided on the forum. The same issues have been reported by the hundreds, going back a couple of years. Why is this a consistent problem? You are stealing from us. We pay for a product, so we expect to be able to use it. There must be consumer rights related to this. As usual with these ridiculous companies, its near impossible to speak to someone directly.