I didn’t receive rewards in SWGOH and contacted EA support who after explaining the problem to a few times they directed me to the in game EA Help function. Why they did not do this immediately is anybody’s guess. I clearly stated the issue including screen shots. The first agent asked a pointless question and after I answered this they disappeared. The next agent did the same. This happened 5 times. Each agent appeared not to have any knowledge of SWGOH and did not seem to understand the problem. This process took 4 weeks & still hasn’t been resolved or even acknowledged. I get the impression that EA just expect people to give up after totally wasting their time. I wish I could give a zero review as it’s the worst customer experience I have experienced.
