Shockingly bad customer service.To preface this, I have never created an EA account, so when I received an email saying I one had been created using my email address (along with emails from three other companies in the same vein) I realised my email was compromised and immediately secured my email account. Unfortunately not before the hacker had violated some sort of ToS and got the account suspended.I then advised EA.com that there was a hacker with ill intent accessing their games using my details, and suggested they remove the account in question entirely, to ensure legitimate gamers were not compromised. I offered to furnish EA with as much information as I could glean from the breach on my end.I received a curt, bot generated response saying that EA have reviewed the suspension, and it would remain in place, then closed the case I had opened. I tried to contact them on X to discuss the matter further, but was ignored entirely.This is in contrast to the other three companies who all responded positively, took appropriate action, and one even offered up some cyber security advice to ensure my bank and other details weren’t also compromised.If I could give EA a negative rating I would, because their disdain for their user base is clear from their lack of care when being advised of a vulnerability within their system.Dreadful optics, and not a good advert for the company. Do better.
