This is by far the worst customer support I have ever experienced among all game publishers. You wait three days just to receive a message saying, "Hi, we're here to help you," followed by a question. This happens three times in a row—I politely provide everything they ask for each time. Then, after ten days, I suddenly get a message: "What is your case about? Let us know," which is clearly just a copy-paste template.Once again, I politely explain that I was promised help and that I have already explained the situation to several different people. After a few more days of waiting, I get another message saying it’s not the right department and that they will forward my case to the correct team, promising a resolution within 72 hours. Frustrated but still hopeful, I wait, thinking that maybe after two weeks I’ll finally get some help—but nothing happens. A few days later, I receive the exact same message: "Let us know what your issue is and how we can help."At this point, I resend the entire correspondence, copying every email in chronological order (it’s honestly unbelievable that such a large game publisher can’t see the support history, when even small mobile game companies can). Still, I send it all again, and I wouldn’t even be writing this review if not for what happened next. After a few more days, I get the same template response: "Let us know what your issue is." Frustrated and angry, I told them this must be a joke, explained the entire situation once more, and asked to finally speak to someone competent and actually get help. And you know what happened after four more days? Of course—they sent the same copy-paste reply: "Let us know how we can help you,"
