I am Elite member and have bought shoes for years. They have now started a new program not letting you get your rewards back if you return a purchase!!!I ordered shoes online and had them delivered to the store. My local store no longer has a great selection because they added children’s shoes and it cut down on ladies selections, so I shop a lot more online. I tried the shoes on. They didn’t fit right. I returned the shoes and was told unless I bought another pair right then, I would lose all my coupons/rewards. I had $50 in coupons/rewards! I’m done shopping with DSW. That’s insulting and very poor customer service. Shame on DSW for ‘rewarding customers through blackmail’. I’ve shopped with DSW forever. But that’s just too much.
