I've shopped at DSW for some time. I find things I love and let's say I find shoes that are so uncomfortable that I will never buy, wear or suggest to another, ever! (sorry Kate and Kelly but true.) The customer service is usually good in store and on the phone. But, I cannot get over the offer, coupons for gift items that they never have on hand even if you call the store and they claim: "we get so many that by the end of the promo, we have to send some back." LIES! found that NOT to be true. DSW stand by you're products, have more than 2 gifts available if you want faithful customers.
