Very disappointed and upset because up to now my order hasn't arrived and no one can fix the issue. They've been covering up that FedEx has a lot of delayed deliveries which is totally NOT TRUE and seriously wrong information. They've been pointing left and right and giving coupons for what, this issue cannot be resolved just like that. Really upsetting and can't even suggest option or find a different solution. This is for the CHELSEA Dr. Martens. I am starting to not like DSW anymore because of incompetent customer services.