I am very disappointed with the DSW website and customer service. I placed an order to be delivered and several days later received an email stating the order did not go through due to technical issues. I called DSW customer service and the two customer service representatives could not explain the issue stating PayPal would need to sort it out in 3-5 days. So, I cancelled the order because the issue could not be resolved promptly and I needed the shoes soon. I lost the 20% discount and the weekend bag that I was to receive with the first order. Then on the reorder, to add insult to injury...the site would not let me sign in...the keyboard for the password would not come up. I attempted to enter the password 5x and every attempt failed so I gave up. Because I could not sign in, I was unable to apply $10 credit I had as well as 2x points. I sent several emails to DSW customer service complaining about not being able to enter the password because the keyboard would not come up and they changed my password !!! Save yourself the trouble and order shoes elsewhere. This is the most bogus company I have ever dealt with !!!
