Would have given 0 stars but had to give min of 1. So here I go, donating a star for poor service. I ordered a shoe Black Friday deal and was surprised to see it cancelled a day later while checking on status. No info on why it was cancelled. Called to find out why it was cancelled and customer service said there was a glitch in the system. Does that mean all those people waiting on their shoes would just continue to wait till they realize weeks have gone by without their shoe being delivered? So the lady again ordered it and today it’s been over 3 weeks, still no shoe in sight. I went to the store to find out if by chance it had arrived as I had scheduled for store pickup and after looking for 5 mins they said it was not in store. The salesman called DSW customer service only to be told that they knew nothing about it and that I could cancel the order or reorder. I was ready to order it for the third time when customer service hung up on us…great job 👏 Today I called customer service to find out personally, and after going back and forth with the agent, she smartly tells me, “Don’t worry u can still cancel the order”😳 Seriously??? After almost a month of waiting and ordering it twice, still no shoe and I’m supposed to not worry after they have even charged me for it. DSW sucks!! Horrible customer service!!!
