I recently ordered 3 pairs of shoes I wanted to decide among for a wedding I am attending.The first pair arrived when I was not home, no email to say delivered and I was fortunate a family member was home to take in the house, an email was received the next day that it was just delivered. The 2nd pair came a day later and when I opened the box it was smashed and had no cover. I took a picture of it and then examined it. It seemed to be water damage and I smelled the shoes. One was fine, the other had an awful stench I almost vomited. MOLD. Very upset, it was sent to me like this, not damaged in shipment, the bag was sealed. Waited for the 3rd pair which said would be received May 3rd but did not arrive. Called DSW on May 4th and was told I would have by the 5th. Was offered a refund for moldy shoes or can look if available for replacement. I explained I needed it by Tues May 7th and a team member said available but would not be able to send unless regular delivery. Offered me a $10 refund on order and applied. Today as I write this on Sunday May 5th I looked up the order and said it would arrive tomorrow. I am very disgusted with DSW for many reasons. How can they send a customer mold shoes, what if I was allergic. Luckily my other half did not touch them because he is allergic to mold. I should have been accommodated with the pair sent to me overnight for my troubles. I was also not told the truth about when I would receive my 3rd pair.I have been a loyal customer to DSW but after recent experiences that may change and I certainly will tell my friends and show them the picture of the damaged shoes I received.
