The shoes I ordered came quickly. They didn’t fit so I returned them to a store. The staff were very nice. DSW has changed its routine under the guise of being green. When really it’s just being cheap. They don’t print out a hard copy return receipt anymore. When I asked for one, they had to print it out in the back room, have someone retrieve it and bring it upfront. Turns out it wasn’t a return receipt. It was just a copy of the original purchase receipt. When it came to buying more shoes, they don’t supply any type of bag other than ones you can purchase. They carry in store very limited stock of sizes and the coupons are not good on too many brands. I give it two stars because the workers are very nice, however, DSW procedures are very negative. I also found the same shoes cheaper at other stores even though they were on sale at DSW.
