I ordered boots for an elderly relative who really needed them asap, to a great surprise DSW sent shoes not boots...to fix the issue, they were just trying to send me a label to return them, I even had to print my own label!They waited UNTIL the return is scanned and only after sent me a replacement, it was supposed to be 2 days expedited per their own email, but nope, they conveniently did not bother to expedite it and now it will take over a week to ship from West coast to East - I am just pissed at their level of service
