dsw

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Shoes did not arrive on time

I ordered a pair of shoes for vacation. The site said they would ship in 4 to 7 days and would arrive on 12/12 which would be the day before my vacation.I ordered on 12/4 which would get them to me no later than 12/12. After watching the site 3 times a day for shipment and not seeing them shipped I called customer service on 12/6 and was told they would arrive in 12/10. I also wrote emails to customer service and they told me delivery would be 4 to 7 days AFTER shipment. My how things change once they have your money!The shoes finally shipped on 12/9 making it impossible to arrive by promised date and to late for vacation!BUYER BEWARE!!!I have snapshots of all fraudulent promise dates and also saved all emails if DSW wants to dispute my claim.

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Date of experience: Dec 12, 2024