I ordered a few pairs of boots from DSW in the fall. I received the boots I ordered and another pair that had been sent to me in error. I contacted DSW to get a return slip to return the boots they sent me in error and they told me they could not do that. I said I would like a return slip emailed, so I can take the boots to a convenient shipping location near my home. The rep told me that I would have to drive to a physical store location to return the shoes. When I explained that the DSW store is located across town, the rep stated that this is the way I would have to return the shoes. I contacted another rep and was told the same thing. As a courtesy for my time, they told me they would credit my account $10; which does not cover the hour and a half of my time plus the time it took contacting their customer service. When I took the shoes to the store, they were very apologetic and kind. DSW online has shown me that they don’t value my time at all and I’m gladly going to purchase shoes elsewhere in the future. When your customers want to do the right thing, make it easy for them.
