I ordered a pair of boots to wear at a themed event. I received a preciously opened and torn box with boots inside which obviously had been returned. There was no paper inside the box and a sticker had been removed from one boot. They promised a new pair would be sent but the order was canceled and I was not notified until I emailed back. I was then told the order had been canceled because the department did not support expedited shipping. I will never shop at DSW again.