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I'm Dropbox plus customer for couple of …

I'm Dropbox plus customer for couple of years and just because of one file on my account of over 100gb was suspicious they have blocked access to all my shared files (and not just to the file in question) for security reasons... They haven't even contacted me by email or something to tell me what happened. They have just blocked access to ALL my shared files. It makes NO SENSE AT ALL. I had to contact them to get to find out whats going on. The support was at pretty bad level. Their service however functions well but these kind of small things are also very important and how quick and good the problems are solved.

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Date of experience: Nov 09, 2017