I am so totally disappointed with Dropbox Customer Service. Our IT Company set up our Dropbox account, which worked perfectly until we changed IT Companies. They had set up the account in their name in lieu of ours, and the cost was incorporated into our billing. Sounds like a simple change of plan ownership and billing, but NOT WITH DROPBOX. I have been working diligently for 3 months to get this rectified and it is still not resolved and I cannot find a live person in which to speak - EVERYTHING is handled by email or online chat and never the same person. Obviously, we have had to go around the Mulberry Tree several times and just as I think we are making progress, it all changes again. You would think they would want our business, but apparently losing clients is not an issue for Dropbox. I urge EVERYONE to change to another Storage Source as soon as possible.
