dropbox

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Dropbox customer service used to be…

Dropbox customer service used to be available at least 48 hrs after you wrote to them via creating a ticket. Now there is absolutely no support to contact, you have to spend hours reading irrelevant feeds to answer your question, and still not find a solution that only the dropbox techs should know to answer. Their support basically doesn't exist, except for the paid users. The files are not syncing as they should in btwn 2 computers and I even had a case where two files that were going to two different people got crossed. That's unacceptable mal-function! The community help is a waste of time, unless you have simple questions. They should have the kind of support (which was pretty minimal) available again. It's a shame! I'm going to look for other transfering app, as it costs less to have our own external HDs for disc space.

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Date of experience: Dec 31, 2020