I agree with so many of the reviewers that after 8 years as a customer I got a message that I have violated the terms of agreement and they denied me access to my account. This was a month after I paid them for next year. Customer service is an oxymoron. I didn't get any idea why they cancelled my service until after I sent then 12 requests and then after 6 weeks I got one liine: "Service cancelled because of customer violated terms of service." That was it. No indication what I did, just bye bye. I've noticed that other cloud storage outfits that charge by the year and are not based in the US, seem to use that geographic distance as a way to abuse individual customers. They seem to cater to large companies who use dropbox to share work back and forth. What I don't understand is how the Internet Reviews by such places like PCmagazine, for instance, rave about the service. Reviewers don't seem to read customer reviews. They review the product but rarely the customer response.
