Dreadful customer service, sneaky onscreen elements that lure you into clicking to buy when you didn't realise you were making a purchase. I wasted £150 on a licence I didn't want because the onscreen information asked if I wanted someone to 'join my team'. This was directly after I had asked to share a document so I assumed this was a request to let them see the shared document. It wasn't. It was an immediate purchase that I then couldn't stop. When I contacted customer services I was just given a relentless barrage of standard answers and glib comments. I am now investigating whether UK law protects customers from sharp practices like this. Do not be tricked into buying licences from this enormous corporate entity that really doesn't care a fig for customers.
