I am reviewing the Leonardo royal in ibiza. We have just come back from a two week holiday we booked this hotel as we had already stayed there 5 yrs running all I can say is mostly not good we booked AI and on arrival we was put into the apartments which are for self catering when we walked in the skirting board was falling off the wall the curtains where full of holes to the point you could see through them it smelt of stale food/cooking and was dirty in which to be fair we went to reception and they changed our room into the hotel. We went into the room, there is very limited space for put clothes away/storage there wasn't a bed made up for my son, around the bath was covered in mould/damp we had a shower that was none stop dripping the wash basin hadn't got any hot water. The food in the restaurant was very cold to the point people were putting it in the microwave to warm it up. Pool bar, your not allowed to smoke anymore but used to be allowed but only the British guest was getting told no smoking but others seemed to do what they liked anywhere in around the hotel. You never got a friendly smile from pool bar staff they didn't have a clue how to make a cuppa tea but be careful if getting tea/coffee from pool bar its very hot in a plastic cup its hotter than the food. Snack bar is quite good but food is basic but ok. And the people on reception need to learn how to smile and be plesent especially the check in lady. We have stayed here for 5 yrs now but I'm afraid we won't be going back. No entertainment outside most of entertainment is for the kids, where as before the entertainment was outside plus there was different activities happening all throughout the day and at night entertainment for kids up to 9.00pm then entertainment for the adults but that has changed as well as for updates same wallpaper/paint/bedding and furniture for 5yrs only update is signage and hair hand and body wash in the bathroom. I would class this hotel as a 2star since it's gone down hill since 5 years ago.
