We booked an apartment in Looe in Cornwall through Cornish Collections. WHAT A DISASTER.When we arrived at the apartment there was stripped down furniture in every room, that included the bathroom. There was a leak about a week before we were due to arrive but no-one felt it was important to notify us. We did get a full refund which was the least we expected. We phoned Cornish Collections straight away and told them we had arrived at the apartment, they asked us what the problem was! Obviously no-one from Cornish Collections had seen the state of the apartment which would explain why we didn't get a call. I did ask for a small token of compensation due to the fact our holiday was ruined. They responded that they gave us a full refund and we had the temerity to ask for more money! I did point out that at no point did I ask for money. There was a considerable trail of messages between ourselves and Cornish Collection which I am happy to pass to anyone wanting clarification on any of the above, I can even include photos.
