Our company, LabFree Infraestrutura e Serviços de TI LTDA (CNPJ 24.550.962/0001-82), had its Google Business Profile suspended without any clear explanation.We received a vague notification stating a "violation of policy," but no specific rule or guideline was identified. As a result, we are unable to correct or even understand what the issue is.We submitted appeals and tried to contact Google through their official support channels, but only received automated responses or were redirected to generic help articles. There has been no human support or meaningful response.We are a legitimate IT service company operating legally with a registered business number, physical address, and a full-time team. The profile is essential to our client acquisition, and this unjustified suspension has already caused significant financial and reputational damage.We respectfully request:A clear explanation of the policy allegedly violatedA chance to correct any potential mistakeOr immediate reinstatement of our business profileIf the issue remains unresolved, we will pursue legal action to protect our business and reputation.
